- When will my basket be shipped?
If your order is received by 2:00 P.M., it is usually shipped the same day. During the month of December, due to the high volume of business, your order could have a 1 day delay.
- How soon will my basket arrive?
Please check the UPS
Shipping Map. Remember that UPS picks up and delivers on business days only. Do not count the day it is shipped.
- Is it possible to speak with a salesperson?
Our business hours are M-F 9:30-5:00 P.M. EST. We are open from 10:00-2:00 EST on Saturdays during the month of December. Call our shop 800-608-4400 during those hours to speak with a salesperson.
- Can I create a custom basket?
Yes, but this cannot be done online. Contact us by phone at 412-221-4406 or 800-608-4400, or
E-mail Us so that we can help. During the month of December, due to the volume of business, you must purchase 10 or more custom baskets for this service.
- Can my basket be hand delivered locally?
Yes, please contact us, since hand delivery charges vary.
- Do you ship to P.O. Boxes?
Packages sent to P.O. Boxes must be shipped via the US Postal Service. Please contact us for shipping prices.
- Are air shipments available?
Yes. Please contact us for pricing.
- What if you are out of a product?
You will receive a product of equal or greater value.